Volkswagen Polo, one of the finest hatchbacks that we have seen in the Indian market, is also one of our favorites when it comes to hot hatchbacks. The other car from Volkswagen is the Vento which has grabbed a lot of attention in the past. Now, we aren’t sure how many of you guys know about this but there is a company called JD Power which surveys customer satisfaction to provide transparent and true insight in the consumer industry. And according to this company, the JD Power 2015 India Awards goes to the VW Polo and the VW Vento.
The people at JD Power have established from its study findings that customers in India have ranked the VW Polo as the most dependable car in the premium compact car segment through the Vehicle Dependability Study (VDS). Along with that, JD Power has also announced that the consumers ranked the VW Vento as the most appealing car in the midsize car segment in India through its Automotive Performance, Execution and Layout (APEAL) Study.
Dr. Andreas Lauermann, President and Managing Director, Volkswagen India Private Limited, commented on achieving the JD Power Asia Pacific 2015 India Awards that German engineering, quality and innovation are in the core DNA of VW. The JD Power Asia Pacific Study 2015 results show that their customers believe in and value their products and hence have ranked them as the most dependable and most appealing cars in their respective segments. With the Polo and the Vento, they are carefully trying to address highest customer satisfaction in India. They are also constantly taking feedback from customers and implementing them in their products to ensure that the customers get the best in segment cars.
What is VDS or the Vehicle Dependability Study? It measures problems experienced by original owners of 30 to 42 month-old vehicles in 169 different problem symptoms across nine vehicle categories, which include vehicle exterior, driving experience, features, controls and displays (FCD), audio and entertainment, seats, heating, ventilation and air conditioning (HVAC), vehicle interior, engine and transmission. Overall dependability is based on the number of problems reported per 100 vehicles (PP100), with a lower score reflecting higher long-term vehicle quality. The VW Polo scored 166 PP100, much better than the average of 198 PP100 of the premium compact car segment.
On the other hand, the VW Vento won the most appealing car based on the APEAL Study. What is that? The India APEAL Study serves as the industry benchmark for new-vehicle appeal. The study measures how gratifying a new vehicle is to own and drive based on owner evaluations during the first two to six months of ownership. Overall APEAL performance is reported as an index score based on a 1,000-point scale, with a higher score indicating higher satisfaction. The VW Vento scored highest in the APEAL study in the midsize car segment with a score of 869. The average for the cars of this segment stood at 864.